| SHIPPING AND HANDLING
We ship via UPS. Pricing is based on item weight, so we can afford to give you great prices on even greater merchandise.
Shipping costs are calculated from the exact weight of your package and contents. We do not levy a handling charge; what you pay is what we pay.
We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed and shipped the next business day
A physical address is required for shipping.
If you have any shipping questions not covered here, please
contact us.
RETURNS AND EXCHANGES
We happily accept returns of unused items. They must be postmarked within 10 days of receiving the item. Please contact us prior to returning an item with the reason for the return so that we can expect it and issue a credit upon receipt. Send items back in their original packaging and in the original condition. All sales on sale items, personalized items and perishables are final. Special order deposits are non-refundable. Shipping and handling is not refundable.
Returns can be mailed to the following address:
SOGGY PAWS RETURNS
2526 W. Armitage Ave.
Chicago, IL 60647
SALES TAX
Sales tax (6.25%) will be added to orders placed for Illinois customers only.
PAYMENT METHODS
We accept Visa, MasterCard, Discover and American Express. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.
ITEM AVAILABILITY
As an independent neighborhood store, we do not stock large quantities of most items... we simply don't have the space. Because our website does not have real-time inventory controls, and products are also being sold in our store, it's possible that some items may be out of stock when you order. We try to keep the site updated so this doesn't happen, but it is a possibility from time to time, especially during busy periods.
Should we be out of stock, we will contact you to confirm if you want to 1) make a substitution, 2) receive a refund for the difference, or 3) wait for your shipment until we can fill your complete order. If you would like to check item availability before placing an order, please call the store at 312-808-0768 between 11am and 7pm, Mon-Fri; 9am to 6pm, Saturday; and 10a to 5pm Sunday, Central Time.
PRIVACY STATEMENT
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order in a timely manner. We gladly respect your privacy by not selling or sharing this information.
ONLINE SECURITY
Your credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
COOKIES
Yahoo! uses cookies to track shopping cart information and we also reserve the right to use cookies to track visits, keep your account information up-to-date, and estimate audience size. The information collected by cookies helps us to better understand our market and provide the best service to our customers.
YOUR CUSTOMER EXPERIENCE
We are committed to providing each customer with a quality experience. We are constantly reviewing feedback to improve and enhance your shopping experience. Please tell us what you think by sending us an email at
woof@soggypaws.com or contacting us via phone at 773-295-1563.
OTHER QUESTIONS?
Please feel free to contact us directly for questions regarding your order, product recommendations, or general site questions at 773-295-1563 between 11am and 7pm, Tues-Fri; 9am to 6pm, Saturday; and 10a to 5pm Sunday, Central Time.
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